Terms of Use

1. Welcome & General Terms

Welcome to Staple Eatery & Deli. By ordering food, booking catering, using our website, or dining at our physical locations in Portarlington and Queenscliff, you agree to comply with and be bound by these Terms and

Conditions. If you do not agree, please do not use our services.

2. Orders, Accuracy & Payments

All prices are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable. While we make every effort to ensure our menus, item prices, and operating hours are accurate, they are subject to change

without prior notice. Payment for all dine-in, takeaway, or retail pantry items must be made at the time of order or consumption via our approved payment methods.

3. Order Acceptance & Cancellations

For online, phone, or third-party platform orders, your order request is an offer to purchase. A binding contract is only formed once we explicitly accept and confirm your order. We reserve the right to refuse or cancel any

order due to product unavailability, stock shortages, or unforeseen operational delays. If your order is cancelled by us after payment, a full refund will be issued.

4. Dietary Information & Allergens

Staple Eatery & Deli prepares products in commercial kitchens containing common allergens, including nuts, dairy, gluten, eggs, and seafood. While we take maximum care to accommodate specific dietary requirements

upon request, we cannot guarantee a completely allergen-free environment. Customers with severe allergies dine or consume our products must make this cle

5. Catering & Private Functions

All catering orders, private functions, and group banquets require a confirmed booking and are subject to

specific deposit and cancellation conditions outlined at the time of reservation. Deposits secure your requested

date, and final balance adjustments are locked based on the final headcount timeline agreed upon during the

booking process.

6. Liability & Service Limitations

To the maximum extent permitted by Australian